Shipping and Returns
We ship from China. Orders will be processed in approx 5 business days from order.
We offer free shipping via postal package. There is notification email with package tracking number send to you after the order be fulfilled. Customers are responsible for any customs or import duties charged by the receiving country(usually won't have duties).
Estimated delivery time:
USA: Approx 2-3 weeks CA, AU, EU Countries: 3 weeks. South Africa, Israel 6-8 weeks
* Please note due to covids, sometimes delivery time could be delayed. If you need the shoes urgently or ordered for a special event, please purchase express service or contact us before purchasing. Otherwise might won't able to arrive timely. Thank you for understanding!
Exchange & Return
If shoe size not work out for you, you can exchange another size, or a different style in store, as long as their prices are close to.
Usually needs to return in 14 days of receiving your package. For holiday seasons or on vacation, could be extend to 1 month. Please keep the shoes in new condition.
To request an exchange, please contact us with your order number, and one of our team members will get back to you shortly! Once we have received the item we will send the replacement. And exchange is no extra fee charged.
Please ensure returned shoes are unworn and in good condition, or additional charges may apply.
In case you don't like the shoes received, you can return for a store credit or refund. Please note if return for refund, there is 15% restock fee. It will be deducted from your order amount.
Express shipping fee won't be refunded.
* Note: Buyer pays the return shipping fee. Sale Items Do Not Accept Return Or Exchange.